Rock Around the Clock with Support
AI Model Support matters! As a technology solution moves through Productionalization, similar to any performance, rehearsals are required prior to the live show. When the thumbs up is given, and the curtain rises, just like Bill Haley and His Comets (you may have to be over 40 to know this band reference) that’s when the NLP Logix’s Client Operations Team hits the dance floor to Rock Around the Clock, with continuous solution support.
“One, two, three o’clock, four o’clock rock
Five, six, seven o’clock, eight o’clock, rock
Nine, ten, eleven o’clock, twelve o’clock, rock
We’re gonna rock around the clock tonight.”
With businesses becoming more global and technology becoming more complex, providing around-the-clock, quality support is increasingly important. A reliable on-going support model not only helps clients solve problems quickly and effectively but also helps to build their trust in NLP Logix.
When clients are stuck with technology issues during traditional off-hours, having access to a knowledgeable industry expert is invaluable in minimizing downtime and enabling solutions to be implemented in a timely and efficient manner. A continuous support model allows clients to receive assistance, no matter how complicated the issue is and regardless of the time zone, allowing for a quick resolution.
“With team members in the United States, Philippines, India, and Europe, we follow the sun – giving us the ability to provide around-the-clock technical support,” state’s NLP Logix’s Chief Operations Officer, Fallon Gorman. “Knowing we have an experienced team in place at all times is comforting to our clients as well as our team. The skills and expertise that the team shares are essential for providing the most complete support services possible.”
Well-versed in the technologies used by clients, NLP Logix is knowledgeable in each client’s specific requirements and challenges. Working together resolutions are provided to a wide variety of projects from different industries which include troubleshooting, system configuration, and more. Continuous support services allows for fast and accurate outcomes for solutions. Gorman states, “Steadfast support is key in building our client’s confidence that NLP Logix is more than just a hired hand. We are an extension of their team.”
With a solid around-the-clock support model, clients can trust that they will receive the best support (or dance partner) possible anytime, anywhere.
“We’re gonna rock, rock, rock ’til broad daylight
We’re gonna rock, gonna rock around the clock tonight”
Learn more about NLP Logix support process: Priority Support – NLP Logix
Newsletter signup: Logixly Speaking – NLP Logix