AI Assistant Enablement for Microsoft 365 Copilot Adoption Success

Objective

Moran, a leader in marine transportation with more than 165 years of industry experience, has since grown into a diversified maritime company spanning ship docking, LNG operations, environmental services, and commercial diving/marine construction.  The company partnered with NLP Logix to accelerate the adoption of Microsoft 365 Copilot by integrating the tool into their employees’ everyday workflows while establishing a framework to measure adoption and long-term success.

Executives reviewing analytics

Challenge

Like many organizations investing in AI assistant tools like Microsoft 365 Copilot, Moran recognized that purchasing licenses was only the first step toward realizing business value. Rather than relying solely on self-paced training, Moran wanted employees to participate in interactive hands-on sessions where they could learn through real business scenarios, ask questions, and build confidence using Microsoft 365 Copilot.

At the same time, leadership needed to have measurable insight into adoption and ROI, including usage trends, high-value use cases, and opportunities for additional coaching to drive long-term success.

Key adoption opportunities included:

  • Meeting employees where they were by supporting different levels of familiarity with Microsoft 365 Copilot.
  • Helping employees connect Microsoft 365 Copilot capabilities to practical, everyday work activities.
  • Building confidence through hands-on training, role-based examples, and real business scenarios.
  • Establishing a reporting framework to understand adoption, identify high value use cases, and measure progress toward productivity and business value goals.

Solution

NLP Logix developed a structured AI enablement program tailored to Moran’s workforce.

  • Conducted discovery workshops and employee surveys to identify high-value Microsoft 365 Copilot use cases.
  • Delivered instructor-led, role-based training using real business scenarios and hands-on exercises.
  • Measured adoption through 30, 60, and 90-day follows-ups, including user feedback and usage reporting.
  • Provided recommendations for continued coaching and organization-wide adoption.
Training employees on Microsoft 365 Copilot

Results

“NLP Logix helped our teams move beyond learning AI to actively using it every day. Their  approach made Microsoft 365 Copilot immediately practical for our employees and created a strong foundation for broader adoption across the organization”

Jay Majety, CIO at Moran

 

The AI assistant enablement engagement established a scalable foundation for Microsoft 365 Copilot adoption, helping employees confidently apply the tool into their daily work while giving leadership insight into adoption and usage progress.

  • Increased employee confidence and integration of Microsoft 365 Copilot into their everyday workflows.
  • Established an adoption reporting framework to measure engagement and progress over time.
  • Delivered customized, role-based AI training aligned to real workflows.
  • Identified adoption trends, high value use cases, and opportunities for targeted reinforcement through 30, 60, and 90 day check ins.